Stardoll FAQs

Question:

What is the point of this page?

Answer:

This page simply aims to provide answers to some of the more commonly asked questions on and regarding Stardoll. We will continue to update the page with relevant information, so do check back periodically for updates and new information.


Question:

Is Stardoll a safe site?

Answer:

Stardoll is automatically moderated 24 hours a day, seven days a week and we at Stardoll are always working hard to improve the safety and security on our gaming platforms - most notably the implementation of several filters in place to avoid name-calling and bad language.


We also have our ONE-STOP rules, which is a guideline on best practice on Stardoll. Stardoll has the right to cancel any membership or close any account with no chance of refund if any of the rules are violated. Report buttons are also easily accessible across the site for anyone wishing to report any incident, at any time.


For parents with children under the age of 13, we also have a Kidsafe feature that limits your child’s social interaction.

If you would like to Activate the Kidsafe on your account go to My account/Settings and choose Activate Kidsafe.


Question:

Does it cost anything to be on Stardoll?

Answer:

No. The Stardoll membership is free, and most of the games such as Dress up Stardolls, save Stardolls in Album, make your own MeDoll etc. are also free. One can earn Starcoins (in-game currency) for free by doing many activities on Stardoll.com.


All members get Starcoins and Stardollars as a kick-start gift from Stardoll. (The Starcoin and the Stardollar are the Stardoll currencies.) If your child wants more clothes for their MeDoll or decorations for their Suite than the membership includes, she or he will need to purchase these.


To purchase Stardollars, log in and go to My Account or go directly to the payment page where you will find the prices listed for each country.
If you want to purchase a Stardollar Gift Code, please make sure you are logged out, and go to our payment page.


Question:

Who can play on Stardoll?

Answer:

Stardoll appeals to a wide cross section of users, but our core target group consists of boys and girls from the ages of 13 and upwards.


Question:

Is it safe to make payments on Stardoll?

Answer:

Stardoll.com uses the latest encryption technology and security measures to make your payment at Stardoll safe. All financial information is encrypted (SSL) before it’s sent to us. We do not store any credit card numbers on our system, as a protection from third party access.


Question:

How can I contact Stardoll?

Answer:

You can email us at support@stardoll.com

You can send letters to us at:
STARDOLL AB
Luntmakargatan 26
S 111 37 Stockholm
SWEDEN

For any specific issues, please visit our Contact us page for more ways on how to reach us.


Question:

Can I work for Stardoll?

Answer:

We appreciate your interest and enthusiasm! At this time, we are not accepting applications from members to work here at Stardoll. But keep Stardolling! We're happy you're here. :)


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