Stardoll FAQs

What is Stardoll all about?

Stardoll is a world of fame, fashion, friends and much more. It’s the world’s #1 fashion game and home to a large online community of over 400 million creative and stylish members.


Is Stardoll a safe site?

The site is automatically moderated 24 hours a day, seven days a week and we at Stardoll are always working hard to improve the safety and security on our game. We have several filters in place to avoid name-calling and offensive language and a reporting tool that allows our members to alert our staff those who may be misbehaving. We also have a strict set of rules of conduct in place that should be followed for all our member’s protection.


We also have a KidSafe feature for children under the age of 13, which limits their interaction with other members by disabling all community features. Older members also have the option to activate the KidSafe on their account if they wish.



Does it cost anything to be on Stardoll?

No. The Stardoll membership is free, and most of the game’s core features are entirely free of charge. All members can earn Starpoints (experience points) and Starcoins (in-game currency) by doing different activities in the game.


All members get Starcoins and Stardollars (premium currency) as a gift when they first create their account. However, if you want exclusive access to premium features or more fashion, beauty and decor items for their doll, you can purchase a Superstar membership or more Stardollars.


To get a premium membership or more Stardollars for your doll, click on the golden button at the top right corner of the page. That will take you to the payment page, where you can see the different packages and payment options available in your country.

Who can play on Stardoll?

Stardoll appeals to a wide range of fashion-loving members, but our core community consists mostly of girls from the ages of 13 and upwards.


Is it safe to make payments on Stardoll?

Stardoll.com uses the latest encryption technology and security measures to make your payment at Stardoll safe. All financial information is encrypted (SSL) before it’s sent to us. We do not store any credit card numbers or sensitive information our system as an extra protection from third party access.



What is this MSW I keep hearing about?

MSW stands for Miss Stardoll World, a yearly event and contest that crowns an outstanding doll based on votes from the entire community. You can find more information in the MSW page and additional details in the MSW FAQs.



How can I contact Stardoll?

For a speedy response to questions you may have, please visit the Contact us page and leave a message for our staff.


You can email us at support@stardoll.com


And you can send letters to us at:
STARDOLL AB
Luntmakargatan 26
S 111 37 Stockholm
SWEDEN

Was this information helpful?

Need more help?

Contact Us